Third-Party Risk Management Expertise

Help people solve problems, that’s what I do. Focusing on new business engagements, customer retention strategies and alliance partnerships, every single conversation is a learning opportunity, and I’m obsessed with turning the complex, simple.

Honestly, no two stories are the same. We work with some of the most interesting people who have one of the hardest jobs in the market (Making sense of the invisible risks within an extended third-party landscape).

As a Customer Success Manager, I thrive on listening to customers’ unique needs, sharing helpful information, and solving complex problems. I ensure they’re always up to speed on ‘everything Aravo,’ providing them with what they need to effectively utilize their Aravo solution.

Prior to CS, I was in Professional Services implementing the Aravo Solution for customers, and I take pride in still having those long-lasting relationships years later. I get so much joy from creating a positive experience for our customers, especially when I know I’ve helped make their day a little easier.

What I love most is working at the intersection of strategy and relationships. My team and I get to think big picture about how companies can scale their programs and achieve long-term resilience; while building trusted relationships with the people running those programs, ensuring they get the insights, support, and advocacy they need.

The best part is seeing the impact — a customer rolling out a new compliance initiative globally or streamlining due diligence across thousands of suppliers — and knowing that our collaboration played a role in that success.

I love combining my years of experience and functionality knowledge with integrated external data provider intelligence to create high value-add solutions that fold smoothly into our customer’s risk management processing. It’s the innovation that I enjoy most, blending best-of-breed data solutions into Aravo’s best-in-class risk and compliance platform.

It’s rewarding to educate customers on our standard intelligence offerings, exploring new data channels, collaborating on solution design, and iterating through the build and deployment cycle.

I work in Technical Account Management, where I get to be the bridge between our clients and our technology. I’m constantly engaging with customers, understanding their needs, and helping them get the most out of our tools. It’s that blend of technical insight and human connection that keeps me energized every day.

What I love most about working with customers is the connection that forms through our interactions. Building relationships, understanding their needs, and gaining their trust.

I design the Aravo configuration solution to meet our clients’ requirements, guide them in making implementation decisions based on our best practices, and work with the implementation team to put the solution into place. I love seeing the design conversations become working configuration.

One of my favorite aspects of working with customers is seeing their ‘a-ha’ moments: when they understand how Aravo really works for them, improving their productivity and confidence in identifying risk within their vendor relationships.

I love being in the customer success role because it gives me the opportunity to regularly collaborate with customers and help them respond to industry demands, deliver on their strategic objectives, and solve complex business challenges.

I find it especially rewarding to be part of a dedicated community of Aravoans who manage such crucial work, day in and day out, protecting organizations, communities, and families from risks associated with external partners.

My role in Value Engineering is geared towards helping our customers get the most out of our solution, and I’ve been at Aravo long enough to see many new customers become veteran customers with mature TPRM programs. Every challenge requires a different creative solution, and that’s what I love about it.

Every customer I have worked with has taught me something, whether it is the need to account for a business requirement, a regulatory push within their industry or something else, I learn from all our customers and apply that knowledge to others as well.

As a Business Solutions Consultant, I love the opportunity to step into a customer’s world, understand their unique pressures, and connect the dots between their critical TPRM needs and the potential of our solutions. 

I especially enjoy delivering product demonstrations; it’s the exciting moment where our conversations become tangible, and I get to showcase precisely how Aravo’s technology will simplify their complexity. The best feeling is knowing that we are empowering them with clarity and control through a true, collaborative partnership.