CUSTOMER PORTAL
As Chief Customer Officer, Dave is responsible for leading Aravo’s customer experience teams across Customer Success, Technical Account Management, Customer Support, and Value Engineering. His teams are focused on optimizing the value existing customers receive from their investments in Aravo’s solutions while continuously improving their third-party risk management program. Dave is passionate about helping customers solve critical business issues with solutions that support their long-term success and strategic objectives. By delivering the best outcomes for customers, Dave’s teams help ensure Aravo’s continued market leadership and differentiation.
Dave has more than 30 years of experience in the enterprise software industry, which spans across most functional areas of business including engineering, product management, product marketing, professional services, and customer support.
Prior to Aravo, Dave served as SVP of Enterprise Feedback at Market Tools where he was responsible for global sales of MarketTools CustomerSat™ Enterprise Feedback Management solution. Prior to MarketTools, Dave worked with RightNow Technologies – a leading provider of SaaS customer experience management solutions. He initially served as Vice President of Solutions Consulting for the Americas where he worked closely with Product Management and Engineering to influence and prioritize key features and capabilities, addressing functional gaps and innovations based on market demand; he was promoted to Vice President of Sales for the Eastern U.S. and Latin America. Prior to that, he held various solutions leadership roles during a 9-year period with Siebel Systems, culminating in the role of Director, Industry Solutions.
Mr. Rusher holds a Bachelor of Science degree in Computer Science from Oklahoma City University.
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