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“Customer Results First” Initiative Delivers on Commitment to Customer Satisfaction
SAN FRANCISCO, Calif., April 2, 2014 – Aravo Solutions, Inc., the leading provider of cloud-based Supplier Lifecycle Management (SLM) solutions, announced today its customer retention results for FY’14. After completing its Q4 customer renewals, Aravo reported a customer retention rate of 99.4% for the one year period ending March 31, 2014. The company cited its “Customer Results First” Initiative as a key driver behind the strong retention results.
Aravo launched its “Customer Results First” initiative in 2012 to align and strengthen the focus of the company’s Product Development, Customer Support, Solution Delivery, and Sales organizations around the singular goal of delivering customer success. As an SLM pioneer, Aravo holds a unique position in the marketplace in terms of both product functionality and institutional knowledge around SLM best practices. This institutional knowledge lies at the heart of the organization’s culture and client-centric approach to product development, professional services, implementation, and support.
“It is truly an all hands on deck mentality,” said David Rusher, Vice President of Product Strategy and Services. “It is fantastic to see all of our customer-facing departments so strongly aligned around customer success. Our global organization is marching to this singular cadence, and the results speak for themselves in terms of customer satisfaction and retention.”
Aravo’s rapid growth has been powered by successful client implementations, positive customer references, and a reputation for putting clients first. The organization’s client list includes leading brand name companies across a wide spectrum of industries, ranging from pharma/life sciences and consumer packaged goods, to financial services and high tech, to industrial manufacturing and business consulting. As a part of their client experience, most Aravo customers participate on the Aravo Customer Advisory Board (CAB). Aravo’s CAB provides clients with an open forum not only for engagement with Aravo leadership, but also offers the opportunity for Aravo clients to collaborate directly with one another to share user experiences, best practices, and provide input into Aravo’s product roadmap.
“We are proud to announce our 99.4% customer retention rate for fiscal year 2014,” said Aravo’s CEO Michael Saracini. “The investments we’ve made in our SLM solution, delivery model, and implementation approach have paid clear dividends in terms of customer success, and our entire global organization deserves tremendous credit for this strong retention result.”
The world’s best-run businesses utilize Aravo’s Cloud-based Supplier Lifecycle Management solutions and Supplier Risk Services to find and manage trading partner relationships, reduce supply chain risk, ensure global regulatory compliance and lower the cost of managing suppliers by up to 72%. Aravo launched the market’s first SIM/SLM solution in 2004 and has been the leading innovator in the space ever since. Customers such as General Electric, Accenture, and Boston University rely on Aravo to manage information and processes for over 2 million global suppliers. Aravo is based in San Francisco, with offices in Chicago, Dallas, New York, Portland, Monterrey, Mexico and Ahmedabad, India, and is backed by over $50 million in investment from Cisco Systems, Big Sky Partners, and others.